Succeeding in the World of Work

Section 2: Applying Interpersonal Skills

After You Read Section Review Answers

Review Key Concepts

1. When dealing with this sensitive situation, workers need to exercise respect for the boss's privacy and not read the memo. Furthermore, the worker should avoid gossiping about the matter with coworkers.
2. Conflict resolution requires creative thinking in order to satisfy all parties involved.
3. Respecting differences and overcoming stereotypes will help you deal with diversity.

4. Six Latina women work in the office (0.5 x 0.3 = 0.15; 0.15 x 40 = 6).