1 Skills that you can use in many different situations are called____.A) interests B) activities C) transferable skills D) task skills 2 Examples of workplace trends include ____.A) telecommuting B) working in teams C) outsourcing D) all of the above 3 The first step of the decision-making process isA) make a decision B) define your needs and wants C) analyze your resources D) identify your choices 4 A person who learns well by sharing and working with others and has a(n) ____ learning style.A) interpersonal B) intrapersonal C) verbal/linguistic D) naturalistic 5 The U.S. department of Education has organized related occupations into groups known asA) career interests B) secondary sources C) primary sources D) career clusters 6 A(n) ____ is a short, informal talk with someone who works in a career that appeals to you.A) exploratory interview B) job application C) cooperative program D) job shadowing 7 An entrepreneur isA) a person who organizes and then runs a business B) a member of the military C) a French teacher D) a government employee 8 Which of the following statements is true about the form of business known as a sole proprietorship ?A) A sole proprietorship is more complicated to set up than other forms of business. B) The owner of a sole proprietorship makes all of the decisions about the business. C) In a sole proprietorship, an owner shares financial responsibility with one or more partners D) In a sole proprietorship, a business owner shares financial responsibility with shareholders 9 On-the-job training isA) a school that offers a variety of skills-oriented programs B) a privately run institution that trains students for a particular profession C) on-site instruction in how to perform a particular job D) an apprentice 10 A goal that you can accomplish quickly is known as a ____.A) short-term goal B) medium-term goal C) long-term goal D) personal career profile 11 Communication with people you know or meet to share information and advice about jobs is known asA) making a contact list B) following job leads C) using the Internet D) networking 12 A ____ is a brief summary of a job applicant's personal information, education, skills, work experience, activities, and interests.A) résumé B) job application C) cover letter D) work permit 13 A Social Security number ____.A) is a unique nine-digit number issued by the federal government B) is required for all U.S. workers C) is an example of information that you will probably need in order to apply for a job D) all of the above 14 Which of the following tests is also known as a lie detector test?A) a skills test B) a polygraph test C) a drug test D) a performance test 15 Which type of résumé organizes information in reverse time order?A) a skills résumé B) a cover letter résumé C) a chronological résumé D) an electronic résumé 16 What is the purpose of a cover letter?A) to introduce you to an employer and explain why you are sending them your résumé B) to list your work experience in chronological order C) to show an employer your handwriting D) to show an employer that you are legally allowed to work in the United States 17 A(n) ____ is a meeting between an employer and a job applicant to discuss possible employment.A) job-shadowing B) research meeting C) internship D) interview 18 A good example of positive body language might be ____.A) leaning forward B) fidgeting C) crossing your arms over your chest D) avoiding eye contact 19 The purpose of writing a thank-you note to a job interviewer is____.A) to thank the interviewer for his or her time B) to show that you are polite, thoughtful, and conscientious C) to give you another chance to sell yourself D) all of the above 20 A(n) ____ is an informal teacher or guide who helps new employees adjust to their new workplace.A) apprentice B) mentor C) orientation D) job shadow 21 Health insurance, pensions, and transportation help are examples of ____, which are employment extras that an employer may offer in addition to pay.A) incentive plans B) payment methods C) benefits D) free services 22 A job loss that results from a business decision is known as a ____.A) layoff B) probation C) firing D) performance review 23 The ability to work well with others to reach a common goal is known as ____.A) initiative B) responsibility C) self-management D) cooperativeness 24 Common types of unethical workplace behavior include ____.A) initiative, responsibility, and cooperativeness B) lying, discrimination, and dishonesty C) using workplace property for personal use with the permission of your supervisor D) reporting actual hours worked 25 Your ____ is your basic outlook on life and your way of looking at people and the world.A) assertiveness B) attitude C) arrogance D) aptitude 26 Constructive criticism ____.A) focuses exclusively on negative points B) offers no solutions C) is often announced in public rather than in private D) none of the above 27 Being ____ means being direct, honest, and polite.A) arrogant B) defensive C) assertive D) gossipy 28 A healthy diet is high in ____, the substances in food that the body needs to produce energy and stay healthy.A) exercise B) chocolate C) nutrients D) fats 29 ____ is a physical or psychological need for a substance that can lead to physical and mental health problems.A) Sleep hygiene B) Addiction C) MyPyramid D) Sedentary 30 Deep breathing, visualization, and taking a time-out are methods you can use to manage and reduce ____.A) constructive criticism B) exercise C) sleep hygiene D) stress 31 ____ is an insurance program that provides financial help to cover lost wages and medical expenses for employees who are injured on the job.A) Medicare B) Life insurance C) Workers' compensation D) Ergonomics 32 Musculoskeletal disorders (MSDs) are often called ____ because they occur when you perform the same motion again and again.A) repetitive stress injuries (RSIs) B) ergonomic injuries (EI) C) emergency action plans (EAPs) D) personal protective equipment (PPE) 33 If there is a fire in the workplace, you should ____.A) put the fire out yourself with water from the bathroom B) wait until you talk to your supervisor before leaving the building C) alert your coworkers and leave the building right away D) all of the above 34 You can prepare for a workplace emergency by ____.A) learning the location of emergency exits B) learning first aid C) participate in safety training, such as fire drills D) all of the above 35 Minimum wage is the ____ hourly wage that an employer can legally pay for a worker's services.A) highest B) starting C) lowest D) average 36 ____ in the workplace refers to unequal treatment based on factors such as age, disability, race, national origin, race, religion, or gender.A) Affirmative action B) Discrimination C) Diversity D) Sexual harassment 37 ____ law is the type of law that applies to conflicts between private parties concerning rights and obligations.A) Civil B) Criminal C) Federal D) Small claims 38 The process through which labor unions negotiate with company management for benefits, working conditions, and wages is known as ____.A) collective soul B) collective development C) collective compensation D) collective bargaining 39 The ability to say and do things in a respectful way is called ____.A) self-esteem B) tact C) responsibility D) enthusiasm 40 To ____ others means to try to see things from their point of view and gain an understanding of their situation.A) empathize with B) supervise C) give orders to D) criticize 41 Examples of poor workplace etiquette include ____.A) spreading gossip B) reading your coworkers' private e-mail and listening to their phone conversations C) both a and b D) keeping your voice at an appropriate volume 42 A ____ is an oversimplified and distorted belief about a person or group.A) conflict B) stereotype C) tact D) compromise 43 Team planning is a process that involves ____.A) setting goals, assigning roles, and communicating regularly B) defining the problem, suggesting a solution, and evaluating the solutions C) defining wants and needs, conducting research, and making a career choice D) check, call, care 44 Common team problems include:A) unclear goals. B) competitiveness among team members. C) resentment at lack of individual recognition. D) all of the above. 45 The delegating leadership style involves ____.A) giving others specific instructions and closely supervising tasks B) closely supervising but also explaining decisions and asking for suggestions C) sharing decision-making responsibility and encouraging the independent completion of tasks D) turning over the responsibility for decision making and completion of tasks to others 46 The exchange of ____ between a sender and a receiver is called communication .A) conflicts B) intonation C) information D) abilities 47 Which of the following statements is true about nonverbal signals ?A) They include tone of voice, facial expressions, gestures, postures, and eye contact. B) They include written words and spoken words. C) They are also known as body language. D) Both a and c are true. 48 ____ skills include listening, problem solving, and maintaining a calm and positive attitude in challenging situations.A) Total Quality Management (TQM) B) Customer relations C) OSHA D) Academic 49 The speaking of each syllable of a word clearly and separately is called ____.A) pronunciation B) enunciation C) intonation D) citation 50 Listening and responding with full attention to what is being said is known as ____.A) active listening B) active intonation C) customer relations D) showing initiative 51 ____ is a prewriting strategy that helps you get your ideas flowing and consists of writing everything that comes to mind about a topic, in any order.A) outlining B) taking notes C) free writing D) e-mailing 52 Which of the following statements about reading skills is true?A) Taking notes is reading key parts of a written work that help you predict its content.B) Skimming is reading quickly through a book or document to pick out key points.C) Critical reading is reading key parts of a written work, such as chapter titles, photo captions, and headings, to help you predict its content.D) Previewing is restating the main concepts of a written document in your own words.53 To ____ means to put off deciding or doing something.A) promote B) prioritize C) procrastinate D) probe 54 Smart decision makers use ____, or standards of judgement for comparing and evaluating choices, to help them make good decisions.A) skimming B) diversity C) ergonomics D) criteria 55 To ____ means to order things from first to last or from most important to least important.A) criticize B) prioritize C) procrastinate D) take notes 56 Information technology is all the tools used to create, store, exchange, and use information. The fundamental tool of information technology is the ____.A) modem B) DVD player C) computer D) telephone 57 The trend toward a single global market that crosses national borders is known as ____.A) globalization B) global warming C) downsizing D) distance learning 58 Screen readers are software programs that read text that is on a computer screen out loud for people with vision or reading impairments. Screen readers are an example of ____.A) information technology B) assistive technology C) distance learning D) lifelong learning 59 Technological literacy is ____.A) the ability to read and write B) knowledge about technology and the ability to use it correctly C) another word for text messaging or texting D) the ability to perform basic math functions, such as addition and subtraction 60 A good way to protect yourself from identity theft is to:A) always use the same password for all Web sites. B) give your Social Security number to anyone who asks for it. C) Only enter personal information such as your Social Security number on site that are certified to be secure. D) all of the above 61 ____ is a chart that shows the order in which events occur.A) Downtime B) An estimate C) The near-far rule D) A timeline 62 The people who buy and use goods and services in the economy are known as ____.A) consumers B) producers C) economics D) indicators 63 A ____ is an illegal sales practice is used to attract customers who are then encouraged to buy a similar product at a higher price.A) near-far rule B) bait-and-switch C) repair fraud D) free enterprise system 64 Examples of common ____ include rent, health insurance premiums, and car payments.A) flexible expenses B) total income C) fixed expenses D) utilities 65 Tips for staying on budget include ____.A) carrying a limited amount of cash and leaving your ATM card at home B) taking advantage of discounts and sales C) paying with cash and keeping good records D) all of the above 66 Money that you put into your bank account is known as a ____.A) withdrawal B) deposit C) balance D) interest payment 67 A ____ is a type of investment in which you deposit an amount of money for a fixed amount of time at a stated interest rate.A) certificate of deposit (CD) B) dividend C) 401(k) plan D) individual retirement account (IRA) 68 To ____ items in your check book, check each transaction you have made in your check register against your account statement to make sure the two records agree.A) withdrawal B) deposit C) reconcile D) transfer 69 Disadvantages of using credit include ____.A) high costs from annual fees and finance charges B) the chance that you may accumulate too much debt and be able to make payments C) the chance that you may accumulate too much debt and be able to make payments D) all of the above 70 ____ is a type of automobile insurance that covers damage or injury caused by you to another person or another person's property.A) Liability insurance B) Medical payments insurance C) Collision insurance D) Comprehensive insurance 71 A health maintenance organization (HMO)is an example of medical insurance plans that known as ____.A) managed care B) fee-for service plans C) preferred provider organizations (PPOs) D) individual plans 72 Your ____ is an IRS form that shows how much income you received from working and other sources and how much tax you must pay.A) income tax return B) Form W-2 C) Form W-4 D) Social Security number 73 ____ is a federal government program that helps individuals who are disabled or retired people and their families.A) OSHA B) The IRS C) Social Security D) Form W-2 74 ____ is a job advancement to a position of greater responsibility and authority.A) A promotion B) An initiative C) Perseverance D) Prioritizing 75 When you wish to leave your job, you should ____ to let your employer know that you are leaving.A) shout at your boss B) tell a coworker to tell everyone C) give notice D) make a sign 76 Disability benefits, survivors' benefits, retirement benefits, and medical benefits are all types of ____ benefits.A) OSHA B) workers' compensation C) Social Security D) automobile insurance 77 A(n) ____ is a qualifying expense that you are allowed to subtract from your income when determining how much income tax you owe.A) exemption B) income tax return C) FICA expense D) deduction 78 Services for your home that can include electricity, heat, sanitation, and water are known as ____.A) utilities B) security deposits C) annual percentage rates D) liability insurance 79 The life stage known as ____ is a stage of transition during which you work to find your own identity and decide what kind of a person you want to be.A) childhood B) early adulthood C) adolescence D) later adulthood 80 The process of continuing to learn about new technologies, new practices, and new ideas throughout your life is known as ____.A) medium-term goals B) lifelong learning C) technological literacy D) ergonomics