Succeeding in the World of Work

Chapter 13: Interpersonal Relationships at Work

Interactive Practice Tests

1
To try to see things from another's point of view is called showing
A)empathy
B)etiquette
C)tact
D)arrogance
2
What is the term for a problem-solving strategy for settling disputes?
A)career management
B)brainstorming session
C)conflict resolution
D)civil law
3
An oversimplified and distorted belief about a person or group is called
A)a stereotype
B)discrimination
C)showing diversity
D)an ethnicity
4
The personal trait that includes loyalty and trustworthiness is
A)responsibility.
B)self-esteem.
C)integrity/honesty.
D)self-management.
5
If you unintentionally offend someone from a different ethnic or cultural background, you should
A)not take it too seriously.
B)ignore it.
C)apologize.
D)talk to the supervisor.
6
In conflict resolution, the solution often involves
A)compromise.
B)self-improvement.
C)punishment.
D)humor.
7
Part of the etiquette of the workplace is to avoid
A)dressing formally.
B)gossiping.
C)smiling.
D)calling people by name.
8
You can show respect for your coworkers' privacy by
A)reading their faxes.
B)entering or changing their computer files without permission.
C)reading their e-mail.
D)keeping your voice at an appropriate volume.
9
Four essential interpersonal behaviors for workers are respect, understanding, communication, and
A)superiority.
B)good humor.
C)firmness.
D)stereotyping.
10
Turning a conflict over to a third party when those involved cannot agree on a solution is called
A)evaluation.
B)creative thinking.
C)etiquette.
D)arbitration.
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