Succeeding in the World of Work

Section 2: Acting Like a Professional

After You Read Section Review Answers

Review Key Concepts

1. Sean should see the occasion as an opportunity to learn more about his profession.
2. Steps to manage pressure include setting priorities and self-managing.
3. Ways to manage anger include counting to ten, analyzing the situation, and channeling energy using the five-step model.

4. Chav should leave an $18.50 tip ($92.50 x .20 = $18.50).