Chapter Summaries with Key Terms and Academic Vocabulary

Chapter 10: Developing a Positive Attitude

Section 10.1 Summary
A positive attitude helps workers succeed. While employees cannot control everything that happens on the job, they can control how they react. A positive attitude, the ability to overcome doubt, and the ability to learn from your mistakes can contribute to high self-esteem. Employers want employees who act with enthusiasm and who are assertive but not arrogant. Being assertive helps you get the recognition you deserve.

Section 10.2 Summary
Good employees work well with others and handle criticism gracefully and maturely. Employees need to show professionalism at work. Professionalism is handling problems, criticism, and pressures effectively. It includes not being defensive while receiving constructive criticism. Employers do not value employees who gossip. Anger has no place at work. Employees must learn to prevent frustration from becoming anger.

Key Terms
attitude
self-esteem
enthusiasm
assertive
arrogance
professionalism
constructive criticism
defensive
gossip

Academic Vocabulary
perceive
receptive
clarity