Succeeding in the World of Work

Chapter 10: Developing a Positive Attitude

Interactive Practice Tests

1
Criticism presented in a way that can help you learn and grow is called
A)professionalism
B)attitude
C)self-esteem
D)constructive criticism
2
The ability to handle problems, criticism, and pressure gracefully and maturely is called
A)enthusiasm
B)professionalism
C)self-esteem
D)arrogance
3
Being assertive means being
A)arrogant and overbearing
B)motivated and enthusiastic
C)positive and open-minded
D)direct and honest
4
An important part of professionalism is
A)handling criticism gracefully.
B)knowing when to react defensively.
C)not showing too much enthusiasm.
D)learning how to appear arrogant.
5
An essential step in developing self-esteem is to
A)speak loudly.
B)avoid listening to criticism.
C)recognize your abilities.
D)make friends with your supervisor.
6
When you are dealing with a complex problem at work, it's a good idea to
A)break large tasks into smaller steps.
B)always appear confident.
C)volunteer for special projects.
D)keep your supervisor from knowing you're worried.
7
Positive thinkers tend to
A)have many talents.
B)have low self-esteem.
C)make no mistakes.
D)get along well with others.
8
To make sure your work efforts are recognized, you should
A)keep a journal of your accomplishments.
B)offer daily opinions to your boss.
C)boast to your coworkers frequently.
D)avoid serving on committees.
9
A good way to handle a mistake is to
A)hide it.
B)learn from it.
C)never forget it.
D)deny it.
10
When Marcus was able to turn a bad situation into a good one by listening to his customer, he was demonstrating
A)enthusiasm.
B)self-esteem.
C)a positive attitude.
D)arrogant behavior.
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