Succeeding in the World of Work

Section 1: Speaking and Listening

After You Read Section Review Answers

Review Key Concepts

1. Before speaking, you should know your purpose, audience, and subject.
2. Tips for speaking effectively include considering purpose before speaking, organizing your message in an effective way, crafting your message to fit your audience, knowing your subject thoroughly, paying attention to pronunciation, enunciation, tone of voice, volume, and speed, and choosing words appropriate to the situation.
3. Listening skills relevant to this situation include distinguishing between fact and opinion, taking notes, reacting with clarifying questions, showing empathy, and repeating key points. Showing initiative and handling conflicts diplomatically would also be necessary.

4. Elena should spend an average of 36 seconds per slide (15 x 60 = 900 seconds; 900 ÷ 25 = 36 seconds).