Succeeding in the World of WorkChapter 15:
Professional Communication SkillsChapter Summaries with Key Terms and Academic VocabularySection 15.1 Summary
Communication is the exchange of information between a sender and a receiver. Communication skills such as speaking, listening, writing, and reading are crucial to career success. Before you speak, consider your purpose, audience, and subject, and organize what you plan to say. When you speak, enunciate clearly and vary your intonation. Active listening involves paying attention to the speaker’s words and body language and providing responses to check understanding. Help to prevent communication breakdown by considering the other person’s point of view. Section 15.2 Summary
Writing requires some of the same skills as speaking. You need to know your audience, purpose, and subject. You must also be clear, direct, and organized. Rewrite and revise, check your spelling and grammar, and pay attention to presentation. Common formats for business writing include memos, faxes, e-mails, and letters. Prewriting, revising, and taking notes are important writing skills. Good reading skills, including previewing, skimming, monitoring comprehension, and critical reading, are necessary for any type of job. Key Terms
communication
customer relations
purpose
audience
subject
pronunciation
enunciation
intonation
active listening
e-mail
previewing
skimming
Academic Vocabulary
crucial
cite
conflicts
jargon
infer  | 
