1 A) ergonomics B) human relations approach C) scientific management D) industrial psychology 2 A) biographical inventory. B) integrity test. C) interviewer illusion. D) structured interview. 3 A) a leniency error. B) the halo effect. C) a central tendency error. D) a severity error. 4 A) an employee receiving feedback on her ability to successfully demonstrate required knowledge, skills, and abilities B) an employee receiving feedback that has been completed by two supervisors, so as to avoid rating errors C) an employee evaluating her own performance and sharing that with her supervisor D) an employee receiving feedback from her supervisor, her peer, and her subordinate 5 A) providing employees with a predictable work day that does not deviate from week-to-week B) encouraging employees to take responsibility for their own work activities C) setting up routes of communication so that employees speak with their immediate supervisors; supervisors speak to managers; and managers speak to owners/CEOs D) punishing employees for being tardy to work 6 A) strengths-based management. B) Theory X management. C) employee commitment. D) transactional leadership. 7 A) affective commitment. B) normative commitment. C) continuance commitment. D) cognitive commitment. 8 A) career, job, calling B) calling, job, career C) job, career, calling D) career, calling, job 9 A) a worker who is going through a divorce and is unable to complete his job responsibilities B) a worker who is having conflict with one of her subordinates C) a worker who has just been promoted to supervisor and who is having problems relating to her supervisees D) a worker who is being sexually harassed by his co-worker 10 A) scientific management. B) Hawthorne studies. C) human relations. D) ergonomics. 11 A) the economic value of a specified occupation B) employee selection C) creation of an employee manual D) providing employees with feedback about their job performance 12 A) the halo effect. B) selection bias. C) central tendency bias. D) interviewer illusion. 13 A) Canada B) the United States C) England D) Japan 14 A) the advent of the internet B) the influx of women into the workforce C) World War I D) the industrial revolution 15 A) the time and effort it takes to train a new employee. B) the number of physical motions required to complete a work-related task. C) the ways in which machines can be built to make humans safer and more efficient. D) ways to avoid injury in tasks that require repetitive motion. 16 A) transformational B) Theory Y C) transactional D) harassing 17 A) performance appraisal. B) leadership. C) job analysis. D) training. 18 A) finding a job that is not challenging B) engaging in meaningful leisure activities outside of work C) "sucking it up" and just doing the job D) focusing on work demands at the expense of getting adequate sleep 19 A) jobs should be analyzed to identify the optimal way to perform them B) employees should be hired according to overall intelligence C) employees should be trained at the job they will perform D) employees should be rewarded for productivity 20 A) the internet B) the newspaper C) "head hunters" D) career fairs
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