The Science of Psychology: An Appreciative View, AP* Edition (King), 3rd Edition

Chapter 14: Industrial and Organizational Psychology

Applied Multiple Choice Questions

Your Results:

The correct answer for each question is indicated by a .

1			Andrea advises her company that it would lose less money on absenteeism if it provided free childcare for all employees. Andrea is functioning as a(n)
			A)	forensic psychologist.
			B)	industrial-organizational psychologist.
			C)	human factors psychologist.
			D)	clinical psychologist.
2			A group of psychologists at your university are attempting to design a typewriter that will allow the kind of performance now possible with state-of-the-art electronics while leading to less fatigue to the user. This group probably consists of
			A)	human factors psychologists.
			B)	organizational psychologists.
			C)	machine psychologists.
			D)	industrial psychologists.
3			Employees Kim and Eliza, at the same telecommunications company, had objective assessments of their sales of complex data products during the first quarter. Eliza sold more total installations than Kim. However, one-third of Eliza's customers had their service cancelled in less than three months, whereas none of Kim's customers cancelled. What are the implications for managers in conducting Kim's and Eliza's respective performance appraisals?
			A)	They should focus only on the highest number of total sales.
			B)	They should focus only on the cancellations and disregard the numbers of sales.
			C)	They should focus only on the quality of work and ignore the sales numbers.
			D)	They should include subjective ratings by supervisors or a panel of experts.
4			Workers Barry and Esteban have the same boss. Both workers have equivalent job performance. Their boss also likes both of them equally, yet Barry did not get as good of an evaluation from the boss as Esteban did. Considering this information, what could be a factor influencing the boss in their job evaluations?
			A)	The boss had a better first impression of Esteban than of Barry.
			B)	The boss is trying to avoid giving too many high ratings.
			C)	The boss is subject to a distributional error.
			D)	The boss was arbitrary and gave both ratings for no reason.
5			Paul got his first job at Ace Manufacturing and worked there until his retirement. He reports that he was very happy at work for the entire time he was there. According to research cited in your text, which finding is characterized by Paul's feelings?
			A)	There is evidence that job satisfaction remains relatively stable over time.
			B)	The emotional disposition of a worker is related to long-term job satisfaction.
			C)	Neither of these statements applies to Paul's feelings.
			D)	Both of these statements apply to Paul's feelings.
6			A job ad reads "looking for a motivated, team-focused individual with expertise in research design and experience using the SPSS software program for data analysis; Bachelor's degree required, Masters preferred." Within a KSAO job analysis, which of the following would be the skill required for this job?
			A)	being motivated and team-focused
			B)	understanding research design
			C)	being able to use SPSS
			D)	having a bachelor's or masters degree
7			Sandy is interviewing for a job as a technical writer. She is asked to provide the interviewer with a five-page example of her writing. This example of her writing is known as a(n)
			A)	work sample.
			B)	exercise.
			C)	Hawthorne effect.
			D)	personnel selection.
8			Joe has been at his new job for about a month and is starting to have some problems with his boss. He decides to speak to Steve, who has been there longer and has more experience. Joe explains the problems and asks for his advice and support. In this case, Steve is Joe's
			A)	boss.
			B)	mentor.
			C)	trainer.
			D)	appraiser.
9			Sarah is always the first one in the office and the last one to leave. She is the person that all the other employees turn to when they need help meeting a deadline because they know how conscientious she is and how much she loves her job. Based on this scenario, which of the following is true?
			A)	Sarah has high OCB.
			B)	Sarah's coworkers are engaging in the halo effect.
			C)	Sarah has high KSAO.
			D)	Sarah's boss will likely use 360-degree feedback when evaluating her performance.
10			Adam is the manager at Acme Enterprises. He doesn't think his employees really want to be at work so he makes sure to give them explicit instructions on what to do. He also has strict penalties in place for anyone who violates office rules or does not produce enough each day. Adam is most clearly
			A)	a Theory X manager.
			B)	a Theory Y manager.
			C)	high on OCB.
			D)	low on KSAO.

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