Introduction to Business

Chapter 24: Protecting Consumers

Chapter Practice Review Quizzes

1
Which is NOT a consumer advocacy group?
A)The Consumer Federation of America
B)The National Consumers League
C)Consumers Union
D)Consumer Reports
2
Which would NOT help you resolve a problem with a defective product you have purchased?
A)contacting the seller's customer service department
B)discarding receipts and warranties
C)filing a claim in small claims court
D)contacting a consumer advocacy organization
3
Which government organization enforces federal antitrust and consumer protection laws?
A)The Federal Consumer Agency
B)The U. S. Department of Agriculture
C)The Federal Trade Commission
D)The Federal Citizen Information Center
4
Which government organization inspects and grades foods?
A)The U. S. Department of Agriculture
B)The Food and Drug Administration
C)The U.S. Consumer Product Safety Commission
D)The Federal Citizen Information Center
5
Which government organization oversees the safety of toys, cribs, power tools, electronics, and furniture?
A)The Federal Trade Commission
B)The Federal Citizen Information Center
C)The National Highway Traffic Safety Administration
D)The U.S. Consumer Product Safety Commission
6
Which is true of public utilities?
A)They are legal monopolies.
B)They rates they charge are not regulated.
C)Insurance companies are considered public utilities.
D)Rates they charge consumers must be approved by the Consumer Product Safety Commission.
7
Which profession is likely to be regulated by a state licensing agency?
A)teacher
B)secretary
C)writer
D)store clerk
8
To which agency might you apply regarding a problem with health insurance?
A)The Food and Drug Administration
B)The U.S. Consumer Product Safety Commission
C)The Public Utilities Commission in your state
D)The Insurance Commission in your state
9
Which are two important reasons for U.S. laws that restrict business practices?
A)promote product recalls and potential lawsuits
B)preserve competition and protect consumers
C)control prices and create demand
D)regulate manufacturing and labeling of products
10
Which is aimed at prohibiting price discrimination?
A)The Consumer Credit Protection Act
B)The Uniform Commercial Code
C)The Clayton Act and the Robinson-Patman Act
D)The Fair Packaging and Labeling Act
11
Which requires that manufacturers inform consumers about the ingredients and raw materials used in the making of a product?
A)The Consumer Credit Protection Act
B)The Uniform Commercial Code
C)The Clayton Act and the Robinson-Patman Act
D)The Fair Packaging and Labeling Act
12
Which is NOT a type of warranty a seller may make according to the Uniform Commercial Code?
A)express warranty
B)fair warranty
C)full warranty
D)limited warranty
13
Which agency regulates credit agreements and finance charges?
A)The Consumer Credit Protection Act
B)Truth-in-lending laws
C)The Federal Trade Commission
D)The U.S. Consumer Product Safety Commission
14
Which law protects consumers from deceptive advertising practices?
A)The Consumer Credit Protection Act
B)Truth-in-lending law
C)The Robinson-Patman Act
D)The Federal Trade Commission Act
15
Which agency collects and shares information about local businesses and handles complaints about them?
A)The Better Business Bureau
B)The Federal Citizen Information Center
C)The Federal Trade Commission
D)The Chamber of Commerce
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