Introduction to Business

Chapter 16: Culture and Diversity in Business

Chapter Practice Review Quizzes

1
Which term refers to the beliefs, customs, and attitudes of a distinct group of people?
A)ethics
B)religion
C)culture
D)habits
2
Which of the following is a practice followed by people of a particular group or region?
A)culture
B)ethics
C)habit
D)custom
3
Which of the following is NOT often something companies need to research when marketing products in another country?
A)geography
B)language
C)customs
D)tastes
4
Which of the following terms refers to conduct considered socially acceptable in business?
A)business practices
B)business etiquette
C)ethics
D)business customs
5
What is the definition of corporate culture?
A)conduct that is socially acceptable in business
B)practices followed by a company
C)the ethnic diversity of a company's employees
D)shared values, beliefs and goals of a company
6
Which of the following is NOT a way corporate culture can be communicated to employees?
A)code of ethics
B)written manual
C)profits
D)orientation
7
Which of the following is a term used to describe a chain of command with only one person making decisions?
A)hierarchy
B)bureaucracy
C)informal business culture
D)monarchy
8
Which of the following refers to a variety of employees with different backgrounds?
A)informal business culture
B)hierarchy
C)culture
D)diversity
9
Which term means to identify people by a single trait, rather than as individuals?
A)prejudice
B)profiling
C)cultural diversity
D)stereotyping
10
Which term refers to unfair treatment of a person usually because of prejudiced attitudes?
A)stereotyping
B)profiling
C)diversity
D)discrimination
11
Which term refers to discrimination based on a person's age?
A)sexism
B)racism
C)ageism
D)stereotyping
12
Which of the following is NOT legislation aimed to protect against discrimination?
A)Stamp Act
B)Age Discrimination in Employment Act
C)Americans with Disabilities Act
D)Equal Employment Opportunity Act
13
Which of the following is NOT something managers should do to help prevent discrimination?
A)avoid stereotypes
B)hire people who are all alike
C)do not tolerate prejudice
D)welcome diversity
14
Which of the following is NOT a benefit related to diversity?
A)decreased absenteeism
B)better service to diverse markets
C)increased productivity
D)improved morale
15
Which of the following is NOT a characteristic of an informal business culture?
A)employees make decisions on their own
B)high turnover rates
C)flexible work hours
D)casual dress
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