Succeeding in the World of Work

Section 1: Speaking and Listening

Answers to Section Review

1. No; because it has nothing to do with a progress report.
2. Possible answer: to add variety and avoid boring the audience.
3. When people perceive that you care, they are willing to trust you with meaningful information.
4. Possible answers: It shows the customer that you're listening, it ensures that you get the correct information.
5. Answers will vary, but might include lawyer, writer, or salesperson.