Succeeding in the World of Work

Chapter 14: Teamwork and Leadership

Teamwork and Leadership


1.	Which of the following is an example of teamwork?
		A)	workers on an assembly line
		B)	an accountant completing a tax return
		C)	a receptionist greeting clients while typing a letter for a manager
		D)	a marketing manager, copywriter, and account executive creating a marketing plan for a new product


2.	Juan is part of a team that is analyzing his company's work practices. The team will report to a manager when they have completed their review. What is this an example of?
		A)	directed team
		B)	self-directed team
		C)	cross-functional team
		D)	total quality management


3.	What is a benefit of teamwork?
		A)	improved quality and customer service
		B)	increased employee morale
		C)	fewer layers of management
		D)	all of the above


4.	What is the term for a working group of people from two or more departments?
		A)	self-directed team
		B)	functional team
		C)	cross-functional team
		D)	diverse team


5.	What is the purpose of a company's mission statement?
		A)	explain the company's purposes and values
		B)	convince investors to buy the company's stock
		C)	encourage teamwork by coworkers
		D)	enhance communication


6.	What is the leader of a self-directed team known as?
		A)	manager
		B)	facilitator
		C)	team captain
		D)	self-directed teams do not have leaders


7.	What is one common problem of working in a team?
		A)	increased communication
		B)	greater authority for decision-making leads to greater self-esteem
		C)	competitiveness among team members
		D)	all of the above


8.	What is the premise of the theory of total quality management?
		A)	improvements in quality lead to increases in cost
		B)	improvements in quality require decreased productivity
		C)	companies that produce high-quality goods have low market share
		D)	improvements in quality lead to decreases in cost


9.	Under parliamentary procedure, what is the term for closing a meeting?
		A)	adjourn
		B)	agenda
		C)	convene
		D)	quorum


10.	Under parliamentary procedure, what is the written record of what is said and done during a meeting?
		A)	motion
		B)	minutes
		C)	bylaws
		D)	agenda


11.	A business leader with the ability to take care of a company's resources can be described as having what quality?
		A)	accountability
		B)	integrity
		C)	stewardship
		D)	vision


12.	Under parliamentary procedure, what is the first step in running a meeting?
		A)	discuss new business
		B)	read the minutes
		C)	introduce a motion
		D)	come to order


13.	Which of the following is not good advice for a supervisor?
		A)	provide enough training
		B)	make sure workers understand what you expect from them
		C)	be consistent
		D)	don't admit your mistakes


14.	What is a popular leadership style?
		A)	directing
		B)	coaching
		C)	supporting
		D)	all of the above


15.	A leader who turns over responsibility for decision making and completion of tasks to others has what type of leadership style?
		A)	delegating
		B)	supporting
		C)	coaching
		D)	directing