Succeeding in the World of Work

Section 2: Applying Interpersonal Skills

Answers to Section Review

1. Technology creates the need for new rules. For example, faxes and e-mail should be treated as private.
2. Creative thinking allows people to see additional solutions to conflict.
3. Respect allows you to be positive about someone else. Understanding helps you perceive those differences. Good communication skills help bridge language and cultural gaps.
4. Answers will vary, but possible responses include ignoring the joke or mentioning the problem to a supervisor.