Succeeding in the World of Work

Chapter 10: Developing a Positive Attitude

Developing a Positive Attitude


1.	What determines how you react to situations and how you are perceived by others?
		A)	attitude
		B)	effectiveness
		C)	responsibility
		D)	initiative


2.	What can positive thinking help you do?
		A)	get along better with others
		B)	handle problems more effectively
		C)	reach goals
		D)	all of the above


3.	What do positive thinkers tend to do?
		A)	complain about problems
		B)	have friends who think negatively
		C)	see overtime work as a chance to earn extra money
		D)	get sick more often than others


4.	What is a person practicing when he or she answers, “I can--and will” when his or her inner negative voice says, “I can't”.
		A)	self-delusion
		B)	positive self-talk
		C)	self-management
		D)	self-esteem


5.	What will listing your abilities and successes help you to do?
		A)	build self-esteem
		B)	deal with mistakes
		C)	practice self-management
		D)	be assertive


6.	What is the difference between successful people and unsuccessful people?
		A)	successful people avoid making mistakes
		B)	unsuccessful people continue on their path even when they fail
		C)	successful people learn from their mistakes and don't give up
		D)	unsuccessful people are patient


7.	What is assertiveness?
		A)	the same as arrogance
		B)	confidently presenting yourself and your abilities
		C)	something that should not be practiced in the workplace
		D)	the same as initiative


8.	What is Juanita demonstrating by keeping a journal of her accomplishments and bringing it to her performance review?
		A)	arrogance
		B)	a lack of company loyalty
		C)	self-management
		D)	assertiveness


9.	What is handling criticism with grace and maturity a sign of?
		A)	professionalism
		B)	responsibility
		C)	constructive criticism
		D)	defensiveness


10.	What is offering commendation before criticism an effective form of?
		A)	defensiveness
		B)	professionalism
		C)	constructive criticism
		D)	initiative


11.	Which of the following is not an aspect of constructive criticism?
		A)	it is offered immediately
		B)	it is general
		C)	it addresses behavior
		D)	it is given in private


12.	What behavior can be described as “a way of enhancing your status at someone else's expense”?
		A)	positive self-talk
		B)	handling stress
		C)	defensiveness
		D)	gossip


13.	What will keeping a “to do” list help you to do?
		A)	remain positive
		B)	handle pressure
		C)	demonstrate professionalism
		D)	take initiative


14.	What is one effective way to deal with criticism?
		A)	understand the criticism
		B)	identify a solution to the problem
		C)	take action to remedy the problem
		D)	all of the above


15.	If you count to ten when you get angry, what will this help you to do?
		A)	avoid saying something you may later regret
		B)	deflect anger
		C)	develop a positive attitude
		D)	channel your energy into problem solving