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| 1 | |
Effective communication occurs when: |
| | A) | information is sent through informal rather than formal channels. |
| | B) | information is collected from various sources but sent to a limited audience. |
| | C) | the sender convinces the receiver to accept the information sent. |
| | D) | information is transmitted and understood between two or more people. |
| | E) | the sender transmits information that is received by someone other than the intended receiver. |
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| 2 | |
According to the communication process model: |
| | A) | information flows through channels between the sender and receiver. |
| | B) | the sender and receiver are at different levels and communicate only when the levels match. |
| | C) | communication is a free-flowing conduit. |
| | D) | information transmission is minimal in a formal communicative process. |
| | E) | the sender is the dominant and more important partner. |
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| 3 | |
Which of the following communication media tends to be the best for transmitting emotions? |
| | A) | Newsletters |
| | B) | Email messages |
| | C) | Telephone conversations |
| | D) | Face-to-face meetings |
| | E) | Written messages |
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| 4 | |
Emotional contagion occurs when: |
| | A) | we share the emotions of other people. |
| | B) | we are required to show or hide our emotions, based on rules prescribed by the job. |
| | C) | two or more people experience different emotions even though they are observing the same object. |
| | D) | the communication medium has different meaning for the receiver and the sender. |
| | E) | two or more people experience the same emotions even though they are observing different objects. |
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| 5 | |
Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation? |
| | A) | Written documents |
| | B) | Email |
| | C) | Face-to-face meetings |
| | D) | Bulletin boards |
| | E) | Financial statements |
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| 6 | |
When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use: |
| | A) | jargon that they both understand. |
| | B) | information filtering. |
| | C) | mediators in communication. |
| | D) | nonverbal communication. |
| | E) | formal written communication. |
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| 7 | |
Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation? |
| | A) | Media richness |
| | B) | Persuasive communication |
| | C) | Filtering |
| | D) | Flaming |
| | E) | Information overload |
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| 8 | |
The three main components of active listening, in order, are: |
| | A) | sensing, evaluating, and responding. |
| | B) | encoding, decoding, and transmitting. |
| | C) | inferring, deferring, and referring. |
| | D) | summarizing, encoding, and responding. |
| | E) | buffering, summarizing, and omitting. |
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| 9 | |
Which of the following is a strategy specifically identified to improve face-to-face communication among employees? |
| | A) | Filtering |
| | B) | Buffering |
| | C) | Encouraging an active grapevine |
| | D) | Open workspace arrangements |
| | E) | Use of jargon |
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| 10 | |
Which of the following is true about the organizational grapevine? |
| | A) | The grapevine presents a true picture of reality by providing fine details to substantiate the content. |
| | B) | The grapevine typically works by sending information downward rather than upward through the organizational hierarchy. |
| | C) | The grapevine is usually founded on organizational charts or job descriptions rather than social relationships. |
| | D) | The grapevine is a structured and formal network for transmitting organizational information. |
| | E) | The typical pattern of a grapevine is a cluster chain, whereby a few people actively transmit rumors to many others. |
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