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1. Self-Assessment (Chapter Content)
After reading this chapter, you should be able to:
| LO9-1 | Explain why communication is important in organizations and discuss four influences on effective communication encoding and decoding. |
| LO9-2 | Compare and contrast the advantages of and problems with electronic mail, verbal communication media, and nonverbal communication. |
| LO9-3 | Explain how social acceptance and media richness influence the preferred communication channel. |
| LO9-4 | Discuss various barriers (noise) to effective communication, including cross-cultural and gender-based differences in communication. |
| LO9-5 | Explain how to get your message across more effectively, and summarize the elements of active listening. |
| LO9-6 | Summarize effective communication strategies in organizational hierarchies, and review the role and relevance of the organizational grapevine. |