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Multiple Choice Quiz
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1
According to the Circumplex Model of Emotions, high activation negative emotions include:
A)bored.
B)gloomy.
C)jittery.
D)still.
E)all of the above.
2
The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:
A)cognitive distance.
B)emotional intelligence.
C)cognitive justification.
D)cognitive dissonance.
E)neglect.
3
Deep acting involves:
A)using real emotions to handle difficult customers.
B)basing one's behavior on customer interactions.
C)ignoring customer needs and acting for the company's benefit.
D)ignoring customer needs and acting for one's own benefit.
E)changing true emotions to match the required emotions.
4
Social awareness, self-management, and relationship management are three elements of:
A)affective commitment.
B)emotional labor.
C)emotional intelligence.
D)continuance commitment.
E)the affect circumplex model of emotions.
5
The exit-voice-loyalty-neglect (EVLN) model:
A)outlines the four consequences of emotional intelligence.
B)identifies the four ways to manage employee emotions.
C)explains why the psychological contract differs between employees and their employers.
D)is a template for organizing and understanding the consequences of job dissatisfaction.
E)explains the main differences between affective commitment and continuance commitment.
6
Which of the following statements about job satisfaction and job performance is true?
A)Employees who are dissatisfied with their jobs do not have high job performance.
B)Job satisfaction has almost no effect on job performance.
C)Employees who are satisfied with their jobs have higher job performance.
D)Happy workers are less productive workers.
E)Employees have higher job satisfaction only after they have received a financial reward.
7
The degree of physiological, psychological, and behavioral deviation from healthy functions is known as:
A)eustress.
B)stress.
C)distress.
D)malstress.
E)abstress.
8
Which of the following is NOT part of a stage in general adaptation syndrome?
A)A challenge activates the physiological stress response.
B)The individual engages in coping mechanisms.
C)The body reduces resources to the immune system.
D)The individual reaches exhaustion.
E)The individual reenters the normal state.
9
Which of the following reduces stress by allowing withdrawal from the stressor?
A)Flexible work schedules
B)Vacations
C)Work addiction
D)Telecommuting
E)Workaholism
10
Which of these stress management activities helps employees improve their perceived ability to cope with the stressor and possibly remove the stressor?
A)Transfer
B)Social support
C)Meditation
D)Vacations
E)Fitness programs





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