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1. Self-Assessment (Chapter Content)
After reading this chapter, you should be able to:
| LO4-1 | Explain how emotions and cognition (logical thinking) influence attitudes and behavior. |
| LO4-2 | Discuss the dynamics of emotional labor and the role of emotional intelligence in the workplace. |
| LO4-3 | Summarize the consequences of job dissatisfaction, as well as strategies to increase organizational (affective) commitment. |
| LO4-4 | Describe the stress experience and review three major stressors. |
| LO4-5 | Identify five ways to manage workplace stress. |