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Multiple Choice Quiz
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1
Conflict is best defined as:
A)any event where two parties demonstrate their dislike of each other.
B)any occasion where both parties perceive each other as a threat to achieving the other party's goals.
C)a process in which one party perceives that its interests are being opposed or negatively affected by another party.
D)any event where one party acts in a way that prevents another party from achieving its goals.
E)a process in which each party tries to learn the resistance point of the other party.
2
Constructive conflict:
A)is the opposite of task-related conflict and often involves verbal attacks.
B)encourages employees to re-examine their basic assumptions about a problem and its possible solutions.
C)is apparent when the conflict is explained in terms of interpersonal incompatibilities.
D)is more likely to trigger defense mechanisms and a competitive orientation among team members.
E)sometimes replaces manifest conflict in the conflict escalation process.
3
Relationship conflict usually causes people to:
A)use logical analysis in organizational decision making.
B)reduce communication and information sharing with the other party.
C)rethink their assumptions and beliefs about the issue that is the source of conflict.
D)stay away from organizational politics and related activities.
E)concentrate on the issue rather than the people involved in the issue.
4
Salespeople at Widget Co. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy from elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded. This instance is an example of conflict due to:
A)ambiguity.
B)technical incompetence of the production team.
C)pooled task interdependence.
D)differentiation.
E)goal incompatibility.
5
The potential for conflict between two employees would be highest under conditions of _____ interdependence.
A)pooled
B)total
C)reciprocal
D)anticipatory
E)sequential
6
The problem-solving interpersonal style of conflict has:
A)high assertiveness and low cooperativeness.
B)high assertiveness and high cooperativeness.
C)low assertiveness and high cooperativeness.
D)low assertiveness and low cooperativeness.
E)medium assertiveness and medium cooperativeness.
7
You have resolved a conflict with another department by offsetting your losses by equally valued gains. Which of the following conflict handling styles is used here?
A)Forcing
B)Yielding
C)Avoiding
D)Compromising
E)Problem-solving
8
Increasing inventories between sequential work units tends to reduce potential conflict by:
A)reducing resource scarcity.
B)reducing differentiation.
C)increasing the required level of communication between employees in sequential units.
D)reducing ambiguity in resource allocation.
E)reducing task interdependence.
9
Which of the following is a third-party conflict resolution strategy with low process control and high decision control?
A)Inquisition
B)Arbitration
C)Mediation
D)Imposition
E)Compromise
10
In a purely win-lose situation, the bargaining zone states that:
A)the parties usually apply a collaborative approach to resolving their differences.
B)one should begin negotiations by describing the resistance point for each item on the agenda.
C)the two parties rarely know each other's initial point.
D)parties tend to move from their target point to their initial point very quickly.
E)neither the target nor the resistance point is revealed to the other party.





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