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1. Self-Assessment (Chapter Content)
After reading this chapter, you should be able to:
| LO11-1 | Define conflict and debate its positive and negative consequences in the workplace. |
| LO11-2 | Distinguish task from relationship conflict and describe three strategies to minimize relationship conflict during task conflict episodes. |
| LO11-3 | Diagram the conflict process model and describe six structural sources of conflict in organizations. |
| LO11-4 | Outline the five conflict handling styles and discuss the circumstances in which each would be most appropriate. |
| LO11-5 | Apply the six structural approaches to conflict management and describe the three types of third-party dispute resolution. |
| LO11-6 | Describe the bargaining zone model and outline strategies that skilled negotiators use to claim value and create value in negotiations. |