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| 1 | |
What is the contracting of a specific business task, such as payroll, to a third-party service provider? |
| | A) | Insourcing |
| | B) | Outsourcing |
| | C) | Business process outsourcing |
| | D) | Offshore outsourcing |
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| 2 | |
Which of the following is a benefit an organization can receive from outsourcing? |
| | A) | Financial savings |
| | B) | Increase technical abilities |
| | C) | Market agility |
| | D) | All of the above |
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| 3 | |
Which of the following is the most uncommon reason why companies outsource? |
| | A) | Tap outside sources of expertise |
| | B) | Concentrate resources on core business |
| | C) | Reduce headcount and related expenses |
| | D) | Better manage the costs of internal processes |
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| 4 | |
Which of the following does a project manager perform? |
| | A) | Defines and develops the project plan |
| | B) | Tracks the plan to ensure all key project milestones are completed on time |
| | C) | Expert in project planning and management |
| | D) | All of the above |
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| 5 | |
What are project objectives? |
| | A) | Quantifiable criteria that must be met for the project to be considered a success |
| | B) | Products, services, or processes that are not specifically a part of the project |
| | C) | Any measurable, tangible, verifiable outcome, result or item that is produced to complete a project or part of a project |
| | D) | Defines the work that must be completed to deliver a product with the specified features and functions |
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| 6 | |
What do change management techniques aid in? |
| | A) | Evolution of the design and implementation of a system |
| | B) | Composition of the design and implementation of a system |
| | C) | Policy management of the design and implementation of a system |
| | D) | All of the above |
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| 7 | |
Which of the following is involved in risk management? |
| | A) | Process of proactive and ongoing identification of risk factors |
| | B) | Process of proactive and ongoing analysis of risk factors |
| | C) | Process of proactive and ongoing response to risk factors |
| | D) | All of the above |
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| 8 | |
Which of the following is not one of the top five successful project management strategies outlined in CIO magazine? |
| | A) | Define project success criteria |
| | B) | Develop a knowledge sharing culture |
| | C) | Divide and conquer |
| | D) | All of the above |
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| 9 | |
Which of the following countries is considered a rookie in the outsourcing industry? |
| | A) | Israel |
| | B) | China |
| | C) | Ireland |
| | D) | New Zealand |
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| 10 | |
What category of outsourcing countries includes Brazil, China, Malaysia, Mexico, Russia, and South Africa? |
| | A) | The leaders |
| | B) | The up-and-comers |
| | C) | The rookies |
| | D) | None of the above |
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