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Post-Test
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1
What can IT enable an organization to accomplish?
A)Reduce costs
B)Improve productivity
C)Generate growth
D)All of the above
2
Which of the following is not a department found in most businesses?
A)Human resources
B)Accounting
C)Management information systems (MIS)
D)Payroll
3
Which of the following is considered data?
A)Quantity sold
B)Best customer by month
C)Best selling item by month
D)Worst selling item by month
4
Which of the following is not one of Thomas Friedman's 10 forces that flattened the world?
A)Netscape IPO
B)Fall of the Berlin wall
C)Microsoft IPO
D)Wireless
5
Which company, in the text, uses environmental scanning to determine everything from how well competing products are selling to the strategic placement of its own products?
A)Kia
B)FedEx
C)Frito Lay
D)Audi
6
Which of the following forces is commonly reduced through the use of a loyalty program?
A)Buyer power
B)Supplier power
C)Threat of new entrants
D)Rivalry among existing competitors
7
Which of the following forces is commonly reduced through the use of switching costs?
A)Buyer power
B)Supplier power
C)Threat of substitute products or services
D)Rivalry among existing competitors
8
Which of the following is Hyundai using as its generic strategy?
A)Broad cost leadership
B)Broad differentiation
C)Focused cost leadership
D)Focused differentiation
9
Which of the following supports the primary value activities in the value chain?
A)Primary value activities
B)Secondary value activities
C)Support value activities
D)None of the above
10
Which issue concerns CIOs the most?
A)Security
B)Budgeting
C)Enhancing customer satisfaction
D)Marketing





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