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1 | |
According to Internet Industry Almanac, by the end of 2005 the number of worldwide Internet users will: |
| | A) | Quadruple to 2bn |
| | B) | Triple to 1.15bn |
| | C) | Double to 1.12bn |
| | D) | None of the above |
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2 | |
The information, communication, distribution and transaction (ICDT) model provides a model for segmenting the virtual marketspace into four distinct areas namely: |
| | A) | Virtual intensity space, Virtual communication space, Virtual distribution space and Virtual transformation space |
| | B) | Virtual information space, Virtual communication space, Virtual distribution space and Virtual transaction space |
| | C) | Virtual information space, Virtual communication space, Virtual dimensional space and Virtual transaction space |
| | D) | None of the above |
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3 | |
According to Gronross, Helnonen, Isoniemi and Lindholm, (2000) regardless of whether the organizational offering is a service or a good, buying in a virtual marketspace should be characterized as: |
| | A) | Service consumption, splitting into two dimensions, process quality and outcome quality |
| | B) | Service consumption, splitting into two dimensions, brand quality and outcome quality |
| | C) | Service consumption, splitting into two dimensions, input quality and brand quality |
| | D) | None of the above |
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4 | |
A virtual organization is primarily characterized as: |
| | A) | Being a network of independent processes with a partial mission overlap |
| | B) | Being a network of independent, geographical dispersed activities with a partial mission overlap |
| | C) | Being a network of independent, geographical dispersed individuals |
| | D) | None of the above |
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5 | |
Venkatraman and Henderson (1998) treat virtualness as a strategic characteristic applicable to: |
| | A) | Every organizations |
| | B) | Some organizations |
| | C) | Only service sector organizations |
| | D) | None of the above |
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6 | |
According to Jansen, Steenbakkers and Jaggers (1999) there are two reasons for the emergence of virtual organizations, these being: |
| | A) | Increased need for speed and innovation |
| | B) | Geographical dispersion and greater efficiency |
| | C) | Increased need for flexibility and the need for greater efficiency |
| | D) | None of the above |
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7 | |
Bultje and van Wiljk (1998) identified four sub-concepts of virtual and make the following distinctions: |
| | A) | Unreal, looking real; immaterial, supported by information and communication technology; potentially present and existing but changing |
| | B) | Real, looking unreal; material, supported by information and communication technology; present and existing but static |
| | C) | Unreal, looking real; material, supported by information and communication technology; potentially present and existing but static |
| | D) | None of the above |
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8 | |
Which of the following statements is one of the reasons why some organizations prefer to focus on virtuality, rather than being formalized? |
| | A) | Organizations need to transact within traditional organizational boundaries |
| | B) | The cost of a formal structure may be too high |
| | C) | Formal alliances may not prove insuperable |
| | D) | None of the above |
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9 | |
Why is trust so important in a virtual environment? |
| | A) | There are more people involved in a virtual environment |
| | B) | Trust acts a substitute for the traditional mechanisms of control and coordination |
| | C) | Face-to-face encounters are more important in a virtual environment |
| | D) | None of the above |
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10 | |
The term virtual team can be described as a: |
| | A) | Temporary, culturally diverse, geographically dispersed, electronically communicating work group |
| | B) | Permanent, culturally diverse, geographically dispersed, electronically communicating work group |
| | C) | Permanent, culturally diverse and geographically dispersed group of individuals |
| | D) | None of the above |
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11 | |
According to Luo (2002), which of the following is a trust-building mechanism? |
| | A) | Technology-based |
| | B) | Institutional-based |
| | C) | Virtual-based |
| | D) | None of the above |
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12 | |
Which of the following is a managerial implication of characteristic-based trust? |
| | A) | Trust and brand loyalty is enhanced through e-community |
| | B) | Trust provides a useful infrastructure |
| | C) | Provision of free gifts and extra advise will enhance trust |
| | D) | None of the above |
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2003 A McGraw-Hill Online Learning Centre