Level 1 |
| Chapter 1 |
|
|
BSBCMN101A
|
Prepare for work
|
|
BSBCMN102A
|
Complete daily work activities
|
| Chapter 2 |
|
|
BSBCMN103A
|
Apply basic communication skills
|
|
BSBCMN104A
|
Plan skills development
|
| Chapter 3 |
|
|
BSBCMN105A
|
Use business equipment
|
|
BSBCMN106A
|
Follow workplace safety procedures
|
| Chapter 4 |
|
|
BSBCMN107A
|
Operate a personal computer
|
|
BSBCMN108A
|
Develop keyboard skills
|
|
BSBCMN109A
|
Follow environmental work practices
|
Level 2 |
| Chapter 5 |
|
|
BSBCMN201A
|
Work effectively in a business environment
|
|
BSBCMN202A
|
Organise and complete daily work activities
|
| Chapter 6 |
|
|
BSBCMN203A
|
Communicate in the workplace
|
|
BSBCMN204A
|
Work effectively with others
|
|
BSBCMN205A
|
Use business technology
|
| Chapter 7 |
|
|
BSBCMN206A
|
Process and maintain workplace information
|
| Chapter 8 |
|
|
BSBCMN208A
|
Deliver a service to customers
|
|
BSBCMN209A
|
Provide information to clients
|
|
BSBCMN210A
|
Implement improved work practices
|
|
BSBCMN211A
|
Participate in workplace safety procedures
|
| Chapter 9 |
|
|
BSBCMN212A
|
Handle mail
|
|
BSBCMN213A
|
Produce simple word processed documents
|
|
BSBCMN215A
|
Participate in environmental work practices
|
|
BSBCMN216A
|
Create customer relationships
|
|
BSBCMN217A
|
Process customer feedback
|
Level 3 |
| Chapter 10 |
|
|
BSBCMN301A
|
Exercise initiative in business
|
|
BSBCMN302A
|
Organise personal work priorities
|
|
BSBCMN304A
|
Contribute to personal skill development
|
| Chapter 11 |
|
|
BSBCMN305A
|
Organise workplace information
|
|
BSBCMN306A
|
Produce business documents
|
|
BSBCMN307A
|
Maintain business resources
|
| Chapter 12 |
|
|
BSBCMN309A
|
Recommend products and services
|
|
BSBCMN310A
|
Deliver and monitor a service
|
|
BSBCMN311A
|
Maintain workplace safety
|
| Chapter 13 |
|
|
BSBCMN312A
|
Support innovation and change
|
|
BSBCMN313A
|
Maintain environmental procedures
|
|
BSBCMN314A
|
Utilise a knowledge management system
|
|
BSBCMN315A
|
Work effectively with diversity
|
| Chapter 14 |
|
|
BSBCMN316A
|
Process customer complaints
|
|
BSBCMN317A
|
Meet customer needs and expectation
|
| Chapter 15 |
|
|
BSBADM306A
|
Create electronic presentations
|
|
BSBADM307A
|
Organise schedules
|
|
BSBADM405A
|
Organise meetings
|
|
BSBADM406A
|
Organise business travel
|
|
BSBADM407A
|
Administer projects
|
Finance Section |
| Chapter 16 |
Financial source documents
|
|
|
| Chapter 17 |
Petty cash
|
|
|
| Chapter 18 |
Bank deposits
|
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(47.0K)
2006
McGraw-Hill Australia