The fourth edition of Office Skills: A Practical Approach has been restructured into three separate levels of learning, in line with the competency-based training and implementation of the National Competency Standards Curriculum within TAFE. Levels 1, 2 and 3 of this book cover the Business services training package (BSB01) from the National Training Information Service, incorporating forty common elements of competency and five elements from the specialist administration stream.

The competencies included in the book run in numerical order through each certificate level. This makes it easier for trainers and students to track the competencies and follow the curriculum.

The finance section has been totally rewritten and is concentrated in a separate section at the end of the book.

Some colleges use flexible delivery, with compulsory core subjects and elective units chosen by each student. The content requirements of many of the competency units overlap or are repeated in the different levels. It is impossible to repeat text outlined in Level 1 again in Levels 2 or 3 in a single text. Therefore, wherever the content of a competency has been covered elsewhere in the book, we have included a cross-reference to the related unit so that it can be located easily and the competency completed. The information and work tasks in these other levels may be required in order to pass the units of a competency.

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Preface (51.0K)

Margaret Horsfall
Sharon Turner