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Click on the link below to either download or view the PowerPoint file for that chapter -  Chapter 1
(1024.0K)
Selling, marketing and customer relationship management Chapter 2
(776.0K)
Understanding consumers Chapter 3
(1264.0K)
Understanding organisational buyers Chapter 4
(484.0K)
Understanding organisational buyers Chapter 5
(656.0K)
Developing your communication skills Chapter 6
(625.0K)
Getting organised Chapter 7
(591.0K)
Prospecting Chapter 8
(1077.0K)
Selling as consultation Chapter 9
(1068.0K)
Managing objections and buyer concerns Chapter 10
(689.0K)
Obtaining commitment Chapter 11
(913.0K)
Customer relationship management in the modern organisation Chapter 12
(1327.0K)
Managing relationships with key customers Chapter 13
(974.0K)
Negotiating with customers ppt_v2 ch14
(433.0K)
Making presentations to customer groups |