About the Author

Preface

PART ONE: INTRODUCTION

Chapter 1  

The Operations Function

Chapter 2  

Operations and Supply Chain Strategy

Chapter 3  

Product Design

PART TWO: PROCESS DESIGN

Chapter 4  

Process Selection

Chapter 5  

Service Delivery System Design

Chapter 6  

Process-Flow Analysis

Chapter 7  

Lean Thinking and Lean Systems

PART THREE: QUALITY

Chapter 8  

Managing Quality

Chapter 9  

Quality Control and Improvement

PART FOUR: CAPACITY AND SCHEDULING

Chapter 10  

Supply Chain Management

Chapter 11  

Forecasting

Supplement:  Advanced Methods

Chapter 12  

Capacity Planning

Chapter 13  

Scheduling Operations

Chapter 14  

Project Planning and Scheduling

PART FIVE: INVENTORY

Chapter 15  

Independent Demand Inventory

Supplement: Advanced Models

Chapter 16  

Materials Requirements Planning and ERP

PART SIX: CASE STUDIES

Introduction

• Operations Strategy at Galanz
• Managing a Short Product Life Cycle at Littlefield Technologies
• Early Supplier Integration in the Design of the Skid-Steer Ladder

Process Design

• Eastern Gear, Inc.
• U.S. Stroller
• Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario

Quality

• Bayfield Mud Company
• Six Sigma at 3M, Inc.
• The Mount Rundle Hotel Banff
• Unsafe for Children: Mattel's Toy Recalls and Supply Chain Management

Capacity and Scheduling

• Crocs: Revolutionizing an Industry's Supply Chain Model for Competitive Advantage
• Merriwell Bag Company
• Lawn King, Inc.
• Pyrex

Inventory

• Consolidated Electric
• Southern Toro Distributor, Inc.
• ToysPlus, Inc.

APPENDIXES

PHOTO CREDITS

INDEX