Upon completing this chapter, you will be able to understand what good talking techniques are and be able to use them, lead and participate in meetings, communicate effectively by telephone, listen well, and understand professional nonverbal communication. To reach these goals, you should be able to:

1. Discuss talking and its key elements.
2. Explain the techniques for conducting and participating in meetings.
3. Describe good phone and voice mail techniques.
4. Explain the barriers to good listening and describe how to overcome them.
5. Describe the nature and types of nonverbal communication.