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Multiple Choice Quiz
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1
Which of the following statements is true about email?
A)Email came into existence during the early 1950s.
B)Email has entirely replaced phone and face-to-face conversations.
C)Email is a form of oral communication.
D)Email allows a communicator to reach many readers simultaneously.
E)Email is not considered a part of new media.
2
Which of the following is a major trend noticed at present in the business arena?
A)Increased popularity of hierarchical company structures
B)Decreased diversity of employees in the workplace
C)Decreased usage of electronic correspondence by business writers
D)Increased rejection of the new media
E)Increased focus on ethics
3
Which of the following is true about internal-operational communication?
A)It mainly includes work-related information shared by employees of an organization.
B)It mainly includes a business's communication with its suppliers.
C)It mainly includes a business's communication with its customers.
D)It mainly includes a business's communication with government agencies.
E)It mainly includes the instructions that businesses give to vendors.
4
The marketing manager of a company writes an email to the creative head of the advertising company handling its account regarding the payment due to the advertising company. This is an example of:
A)personal communication.
B)informal communication.
C)downward communication.
D)external-operational communication.
E)grapevine communication.
5
Which of the following is true about a formal communication network?
A)It does not include the upward movement of information.
B)It includes communication with external audiences.
C)It does not include the lateral movement of information.
D)It typically comprises all the personal communications within an organization.
E)It does not include company information disseminated via blogs and bulletin boards.
6
Which of the following statements is true about business communication in organizations?
A)Communication practices are the same across organizations, irrespective of the nature of their businesses.
B)An organization in a comparatively stable environment does not require established types of formal communication.
C)A complex organization requires more communication compared to a simple organization.
D)An organization's degree of geographic dispersion and its amount of communication are inversely related.
E)The communication of a homogeneous organization requires more adaptation to participants' values than that of a multicultural organization.
7
The difference between a well defined and ill defined problem is that:
A)a well defined problem can be solved by following a formula.
B)an ill defined problem has a clearly implied solution.
C)a well defined problem is a real-world problem.
D)a well defined problem can best be solved by combining existing resources with innovation.
E)an ill defined problem can best be solved by using well established methods.
8
Which of the following is true regarding contexts for communication?
A)The sociocultural context affects how individuals communicate.
B)The elements of the larger context related to communication remain constant.
C)Communicators' particular contexts do not exert an influence on the act of communication.
D)The organizational context of the audiences involved in a communication process does not influence their responses.
E)The larger context related to communication excludes the customs in the surrounding culture.
9
Which of the following is the first step at the recipient's end in the communication process?
A)Replying to a message
B)Receiving a message
C)Considering possible communication strategies
D)Choosing a communication channel
E)Deciding on a response
10
Bypassing in communication refers to:
A)sharing the same frames of reference.
B)combining professional and personal communication contexts into one cohesive whole.
C)adapting messages based on the emotional needs of the audience.
D)attaching completely different meanings to the same words.
E)utilizing multiple communication strategies.





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