After you complete this chapter, you should be able to:

• Describe the six elements of communication.
• Summarize the forms and functions of nonverbal communication.
• List several skills necessary for effective speaking and active listening.
• Explain the relationship between stereotypes, prejudice, and empathy.
• Define intimacy and explain how to develop it in a relationship.
• Cite the characteristics of satisfying intimate relationships.
• Explain how to handle conflict effectively.