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Learning Objectives
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After reading this chapter, you should be able to:
LO 9-1Explain how employee development contributes to strategies related to employee retention, developing intellectual capital, and business growth.
LO 9-2Discuss the steps in the development planning process.
LO 9-3Explain the employees' and company's responsibilities in planning development.
LO 9-4Discuss current trends in using formal education for development.
LO 9-5Relate how assessment of personality type, work behaviors, and job performance can be used for employee development.
LO 9-6Explain how job experiences can be used for skill development.
LO 9-7Develop successful mentoring programs.
LO 9-8Describe how to train managers to coach employees.
LO 9-9Discuss what companies are doing for melting the glass ceiling.
LO 9-10Use the 9-box grid for identifying where employees fit in a succession plan and construct appropriate development plans for them.





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