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Performance Management


After reading this chapter, you should be able to:
LO 8-1Identify the major determinants of effective performance management.
LO 8-2Discuss the three general purposes of performance management.
LO 8-3Identify the five criteria for effective performance management systems.
LO 8-4Discuss the four approaches to performance management, the specific techniques used in each approach, and the way these approaches compare with the criteria for effective performance management systems.
LO 8-5Choose the most effective approach to performance measurement for a given situation.
LO 8-6Discuss the advantages and disadvantages of the different sources of performance information.
LO 8-7Choose the most effective source(s) for performance information for any situation.
LO 8-8Distinguish types of rating errors, and explain how to minimize each in a performance evaluation.
LO 8-9Conduct an effective performance feedback session.
LO 8-10Identify the cause of a performance problem.








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