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Learning Objectives
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After reading this chapter, you should be able to:
LO 7-1Discuss how training, informal learning, and knowledge management can contribute to continuous learning and companies' business strategy.
LO 7-2Explain the role of the manager in identifying training needs and supporting training on the job.
LO 7-3Conduct a needs assessment.
LO 7-4Evaluate employees' readiness for training.
LO 7-5Discuss the strengths and weaknesses of presentation, hands-on, and group training methods.
LO 7-6Explain the potential advantages of e-learning for training.
LO 7-7Design a training session to maximize learning.
LO 7-8Choose appropriate evaluation design and training outcomes based on the training objectives and evaluation purpose.
LO 7-9Design a cross-cultural preparation program.
LO 7-10Develop a program for effectively managing diversity.





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