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Chapter Quiz
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1
Which of the following requires employees to understand the entire work system and expects them to acquire new skills to be applied on the job?
A)Implicit learning
B)Tacit knowledge
C)Continuous learning
D)Support network
E)Explicit knowledge
2
Which of the following stages in the training design process involves identifying training outcomes as well as administering and coordinating programs?
A)Needs assessment
B)Creating a learning environment
C)Selecting training methods
D)Ensuring employees' readiness for training
E)Ensuring transfer of training
3
Which of the following strategic initiatives ensures that employees understand their roles and decision-making authority?
A)Developing opportunities for innovation
B)Increasing growth in the global market
C)Enhancing creativity of employees
D)Improving employee engagement
E)Improving customer service
4
Which of the following factors relates to knowledge of skill strengths and weaknesses?
A)Conscientiousness
B)Work environment
C)Awareness of training needs
D)Self-efficacy
E)Benefits or consequences of training
5
Which of the following is true about presentation methods used in training?
A)Videos are often used alone in presentations.
B)The traditional classroom instruction method is the most time-consuming method.
C)Distance learning features only one-way communication between people.
D)Webcasting involves instructions provided online through live broadcasts.
E)Virtual classrooms cannot be used in distance learning.
6
Which of the following components is used in a typical behavior modeling session?
A)Role-playing
B)Social media
C)Podcasting
D)On-the-job coaching
E)Simulations
7
Which of the following is true of e-learning and computer-based training (CBT)?
A)E-learning includes delivery of instruction only through a firm's intranet and never through the Internet.
B)It is not advisable to integrate instruction text with games in e-learning and CBT.
C)Simulations and games are social media tools that can be used for training.
D)Trainees can answer questions and choose responses in standalone CBT.
E)Trainees can collaborate with other learners in standalone CBT.
8
Repurposing refers to:
A)the ability of trainees to actively learn through self-initiated exercises.
B)directly translating an instructor-led, face-to-face training program online.
C)an effort designed to redirect or modify an employee's behavior.
D)changing the goal orientation of trainees to match the training objectives.
E)reinforcing the purpose of training and the learning objectives to trainees.
9
In _____, teams or work groups get an actual business problem, work on solving it and commit to an action plan, and are accountable for carrying out the plan.
A)adventure learning
B)self-directed learning
C)action learning
D)team training
E)group building
10
Which of the following is true of the learning outcomes of different training methods?
A)There is no overlap between learning outcomes across the training methods.
B)Group-building methods do not focus on individual learning.
C)To improve effectiveness of groups or teams, action learning is not advisable.
D)Presentation methods provide a better learning environment than do hands-on methods.
E)Blended learning can be an effective training method for geographically dispersed trainees.
11
Behavior modeling training is best for improving _____ skills.
A)technical
B)interpersonal
C)conceptual
D)leadership
E)writing
12
Safety rules and electrical principles are measured using _____ outcomes.
A)affective
B)results
C)skill-based
D)cognitive
E)return on investment
13
_____ outcomes can be used to evaluate satisfaction with training.
A)Affective
B)Results
C)Skill-based
D)Cognitive
E)Return on investment
14
While determining the return on investment of a training process, the company's total savings is calculated by:
A)subtracting training costs from benefits.
B)subtracting training benefits from costs.
C)dividing training costs by benefits.
D)dividing training benefits by costs.
E)adding training benefits and operational results.
15
Celebrating cultural traditions and festivals is a part of the _____ component in an effective diversity program.
A)top management support
B)recruitment and hiring
C)improving stakeholders' relationship
D)employee support
E)ensuring fair treatment





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