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Learning Objectives
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After reading this chapter, you should be able to:
LO 16-1Describe the roles that HRM plays in firms today and the categories of HRM activities.
LO 16-2Discuss how the HRM function can define its mission and market.
LO 16-3Explain the approaches to evaluating the effectiveness of HRM practices.
LO 16-4Describe the new structures for the HRM function.
LO 16-5Describe how outsourcing HRM activities can improve service delivery efficiency and effectiveness.
LO 16-6Relate how process reengineering is used to review and redesign HRM practices.
LO 16-7Discuss the types of new technologies that can improve the efficiency and effectiveness of HRM.
LO 16-8List the competencies the HRM executive needs to become a strategic partner in the company.





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