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| 1 | |
Which of the following activities is considered a traditional activity? |
| | A) | Record keeping |
| | B) | Employee services |
| | C) | Training |
| | D) | Benefits administration |
| | E) | Knowledge management |
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| 2 | |
Sam, a CEO, decides to develop strategies that focus on creating long-term capability and adaptability for his firm. He introduces specific tasks for better knowledge management and cultural change. Which of the following categories of HRM activities is Sam focusing on through these tasks? |
| | A) | Transactional |
| | B) | Functional |
| | C) | Traditional |
| | D) | Operational |
| | E) | Transformational |
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| 3 | |
In the basic process of building an HR strategy, examining if the company is expanding internationally is a part of: |
| | A) | identifying people issues. |
| | B) | scanning the external environment. |
| | C) | developing the HR strategy. |
| | D) | identifying strategic business issues. |
| | E) | communicating the HR strategy. |
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| 4 | |
Victor, a VP of HR, is in the process of building a new HR strategy to improve employee relations. If he is currently involved in the task of examining a potential leadership vacuum and lack of diversity, he is likely to be in the stage of _____. |
| | A) | identifying people issues |
| | B) | scanning the external environment |
| | C) | developing the HR strategy |
| | D) | identifying strategic business issues |
| | E) | communicating the HR strategy |
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| 5 | |
The _____ involves review of customer satisfaction and key indicators related to an HRM functional area to determine HRM effectiveness. |
| | A) | audit approach |
| | B) | qualitative approach |
| | C) | quantitative approach |
| | D) | analytic approach |
| | E) | financial approach |
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| 6 | |
Which of the following is a customer satisfaction measure of the training function? |
| | A) | Anticipation of personnel needs |
| | B) | Quality of introduction programs |
| | C) | Assistance in identifying management potential |
| | D) | Competitiveness in local labor market |
| | E) | Promptness in handling claims |
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| 7 | |
Marvin works at Track Corp. He is responsible for conducting cost-benefit analyses of different functions at Track. If Marvin's current task is to conduct a utility analysis, which of the following factors is he likely to assess through it? |
| | A) | Capitalization of salary |
| | B) | Impact of positive employee attitudes |
| | C) | Returns on human assets |
| | D) | Net present value of expected wage payments |
| | E) | Level of job satisfaction among senior employees |
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| 8 | |
Incorporating field generalists, centers for expertise, and service centers into the HRM organization structure contributes to improved service delivery through _____. |
| | A) | simplification |
| | B) | specialization |
| | C) | centralization |
| | D) | generalization |
| | E) | modification |
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| 9 | |
Eva works in the HR department at Hedges Inc., and she is responsible for transactional activities of HRM. Her primary task involves resolving employee queries that are addressed to her through email or telephone. Maria is likely to be: |
| | A) | a part of the center of expertise. |
| | B) | a field generalist. |
| | C) | a part of the service center. |
| | D) | involved in transformational tasks as well. |
| | E) | a functional specialist. |
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| 10 | |
Which of the following is true about outsourcing? |
| | A) | It entails contracting with an employee who is carrying on a vending business in the organization. |
| | B) | Outsourcing partners tend to be highly expensive. |
| | C) | Firms primarily outsource traditional activities. |
| | D) | HR activities are rarely outsourced. |
| | E) | Outsourcing partners are specialists who leverage expertise across companies. |
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| 11 | |
Which of the following corresponds to the stage of identifying the process during reengineering? |
| | A) | Considering whether jobs can be combined |
| | B) | Developing models and choosing prototype |
| | C) | Including employees and customers as team members |
| | D) | Considering the exceptions to be dealt with |
| | E) | Considering if all the steps in the process are necessary |
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| 12 | |
Max who is the HR head of a large multinational company is responsible for reengineering the HRM process. If he is currently in the stage of understanding the process, he is likely to be involved in the task of _____. |
| | A) | considering if employees can be given more autonomy |
| | B) | developing models and choosing prototypes |
| | C) | asking process owners to be part of the team |
| | D) | including customers who see the outcome of the process as team members |
| | E) | testing the process |
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| 13 | |
Which of the following is true of transaction processing? |
| | A) | It allows users to see how outcomes change when assumptions or data change. |
| | B) | It involves computations used to review HR decisions and practices. |
| | C) | It recommends actions that the user can take based on the information provided. |
| | D) | It sets topics on which an HR information system collects and maintains information. |
| | E) | It incorporates the decision rules of people deemed to have expertise in a certain area. |
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| 14 | |
A chief human resource officer (CHRO) is said to be playing the role of a _____ when he or she is counseling or coaching team members. |
| | A) | representative of the firm |
| | B) | liaison to the board |
| | C) | strategic advisor |
| | D) | confidante |
| | E) | workforce sensor |
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| 15 | |
Which of the following roles of the chief human resource officer (CHRO) focuses on working with HR team members regarding the development, design, and delivery of HR services? |
| | A) | Representative of the firm |
| | B) | Liaison to the board |
| | C) | Strategic advisor |
| | D) | Leader |
| | E) | Workforce sensor |
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