| LO 16-1 | Describe the roles that HRM plays in firms today and the categories of HRM activities. |
| LO 16-2 | Discuss how the HRM function can define its mission and market. |
| LO 16-3 | Explain the approaches to evaluating the effectiveness of HRM practices. |
| LO 16-4 | Describe the new structures for the HRM function. |
| LO 16-5 | Describe how outsourcing HRM activities can improve service delivery efficiency and effectiveness. |
| LO 16-6 | Relate how process reengineering is used to review and redesign HRM practices. |
| LO 16-7 | Discuss the types of new technologies that can improve the efficiency and effectiveness of HRM. |
| LO 16-8 | List the competencies the HRM executive needs to become a strategic partner in the company. |