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| 1 | |
According to John Dunlop, which of the following is required for an industrial relations system to be successful? |
| | A) | The system must always translate acceptance of common ideologies into convergence of interests. |
| | B) | The system should completely eliminate conflict. |
| | C) | The system should be independent of the environmental context. |
| | D) | The system should include participants that accept the roles of other participants. |
| | E) | The system should exclude mechanisms such as collective bargaining. |
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| 2 | |
Which of the following decisions is an organization most likely to make at the strategic level? |
| | A) | The extent of participation of union members in decision making |
| | B) | The division of economic profits between workers and investors |
| | C) | The choice between mediation or arbitration for conflict resolution |
| | D) | The medium of communication between the union and the management |
| | E) | The consideration of nonunion operations and the effort it requires |
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| 3 | |
A(n) _____ does not require union membership, only that dues be paid. |
| | A) | closed shop |
| | B) | agency shop |
| | C) | right-to-work provision |
| | D) | union shop |
| | E) | checkoff provision |
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| 4 | |
Which of the following statements is true about the National Labor Relations Board (NLRB)? |
| | A) | It has only two constituents—a six-member board and the general counsel. |
| | B) | Only purely local firms fall under its jurisdiction. |
| | C) | It initiates action to certify representation elections. |
| | D) | Its jurisdiction is based on the commerce clause of the U.S. Constitution. |
| | E) | It does not respond to requests for action in terms of preventing unfair labor practices. |
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| 5 | |
Which of the following types of employees is excluded from bargaining units? |
| | A) | Salesmen |
| | B) | Teachers |
| | C) | Agricultural laborers |
| | D) | Craftsmen |
| | E) | Industrial workers |
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| 6 | |
At the most general level, the NLRB holds a union representation election if at least _____ of employees in the bargaining unit sign authorization cards. |
| | A) | 50% |
| | B) | 30% |
| | C) | 60% |
| | D) | 20% |
| | E) | 10% |
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| 7 | |
Which of the following parts of the labor-management negotiation process focuses on the conflicting objectives of factions within labor and management? |
| | A) | Attitudinal structuring |
| | B) | Distributive bargaining |
| | C) | Intraorganizational bargaining |
| | D) | Integrative bargaining |
| | E) | Attitudinal bargaining |
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| 8 | |
The management of an organization is more able to afford a strike when: |
| | A) | the products are of perishable nature. |
| | B) | the demand for a product is more. |
| | C) | the organization is labor intensive. |
| | D) | the organization has no replacement workers. |
| | E) | the organization has no integrated facilities. |
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| 9 | |
Which of the following is the last step in a typical employee-initiated grievance procedure? |
| | A) | Union steward and employee decide whether problem has been resolved or if not resolved, whether a contract violation has occurred. |
| | B) | Union steward and employee may discuss problem with supervisor. |
| | C) | Steward and management representative meet and discuss grievance. |
| | D) | Grievance is appealed to arbitration for binding decision. |
| | E) | Grievance is appealed to top line management and industrial relations staff representatives. |
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| 10 | |
The transformational approach to labor-management relations is low in _____. |
| | A) | informal resolution of grievances |
| | B) | third- and fourth-step grievances |
| | C) | the level of formal problem-solving groups |
| | D) | the level of informal worker autonomous groups |
| | E) | the frequency of feedback on costs and quality |
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| 11 | |
Which of the following is true of the traditional approach to labor-management relations? |
| | A) | The frequency of conflicts is high. |
| | B) | The speed of conflict resolution is fast. |
| | C) | The level of informal resolution of grievances is high. |
| | D) | The level of formal problem-solving groups is high. |
| | E) | The level of worker-initiated changes in work design is high. |
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| 12 | |
When compared to traditional labor relations, transformational labor relations are associated with _____. |
| | A) | lower productivity |
| | B) | more control on workers |
| | C) | more shop-floor conflict |
| | D) | lower costs |
| | E) | lower product quality |
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| 13 | |
Ryan works as an electrician in a manufacturing company, and he is a member of the local union. When Ryan is assigned work in a new unit where the safety measures are not as good as the main production unit, Ryan raises his concerns to the management. Ryan can be said to have followed the _____ mechanism. |
| | A) | checkoff |
| | B) | closed-shop |
| | C) | withdrawal |
| | D) | exit |
| | E) | voice |
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| 14 | |
Which of the following statements is true about unionization and coverage in the United States? |
| | A) | The US has a strong history of deep class-based divisions in society. |
| | B) | Labor movement in the US is broader as compared to western Europe. |
| | C) | Unlike Europe, labor and social democratic parties are major players in the political process. |
| | D) | In the US, the labor movement extends directly into the national political process. |
| | E) | The unionization rate and coverage in the US is low compared to western Europe. |
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| 15 | |
Which of the following statements is true of union operations in the public sector? |
| | A) | At the local level, strikes by firefighters are prohibited in nearly all states. |
| | B) | Much of union growth in the public sector has occurred amongst blue-collar employees. |
| | C) | Union membership in the public sector has constantly declined since the 1960s. |
| | D) | Strikes are legal at the federal level. |
| | E) | Teachers and state employees are less likely to have the right to strike. |
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