| LO 14-1 | Describe what is meant by collective bargaining and labor relations. |
| LO 14-2 | Identify the labor relations goals of management, labor unions, and society. |
| LO 14-3 | Explain the legal environment’s impact on labor relations. |
| LO 14-4 | Describe the major labor–management interactions: organizing, contract negotiations, and contract administration. |
| LO 14-5 | Describe new, less adversarial approaches to labor–management relations. |
| LO 14-6 | Explain how changes in competitive challenges (e.g., product market competition and globalization) are influencing labor–management interactions. |
| LO 14-7 | Explain how labor relations in the public sector differ from labor relations in the private sector. |
