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| 1 | |
Which of the following is true of voluntary turnover? |
| | A) | It is initiated by the organization. |
| | B) | It involves employees an organization would like to retain. |
| | C) | It could give rise to more legal consequences than involuntary turnover. |
| | D) | It usually is a result of a violation of a company rule or misconduct. |
| | E) | It is the last stage in progressive discipline. |
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| 2 | |
Ryan, an African American, is a high-performing employee. Alex, his supervisor, is biased against Ryan. After repeated mistreatment, he fires Ryan. As a member of a minority group, Ryan can charge a wrongful discharge suit filed as a _____. |
| | A) | violation of an implied contract |
| | B) | covenant |
| | C) | violation of a public policy |
| | D) | civil rights infringement |
| | E) | violation of employment-at-will |
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| 3 | |
An individual is likely to file a retaliation suit against his previous organization if his supervisor: |
| | A) | discharged him without prior notification. |
| | B) | discharged him due to discrimination against his race. |
| | C) | rejected his application form due to bias. |
| | D) | engaged in undesirable treatment short of terminating him. |
| | E) | asked him to do something illegal or unethical. |
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| 4 | |
Elle, a manager who fails to meet her responsibilities, asks one of her subordinates, Zeke, to cover up for her. Zeke, an efficient employee, refuses to do something that is unethical. As a result, Elle fires Zeke. Which of the following suits can Zeke file against the company due to the nature of his termination? |
| | A) | Non-discriminatory suit |
| | B) | Civil infringement suit |
| | C) | Criminal lawsuit |
| | D) | Reverse discrimination suit |
| | E) | Violation of public policy suit |
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| 5 | |
Outcome fairness is judged based on _____. |
| | A) | procedures and methods used to make a decision |
| | B) | how a decision is made |
| | C) | how a decision is communicated |
| | D) | results relative to those of others |
| | E) | resources allocated to individuals |
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| 6 | |
Correctability is the determinant that requires procedures to be: |
| | A) | applied consistently across time and other persons. |
| | B) | applied by a person who has no vested interest in the outcome. |
| | C) | based on information that is perceived to be true. |
| | D) | setup with built-in safeguards to allow appeals for mistakes or bad decisions. |
| | E) | consistent with prevailing moral standards. |
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| 7 | |
Louis, an employee at Yoko Inc., had been notified of his termination from the company without sufficient justification. During the termination process, Louis's manager took into consideration his dignity, concerns, and feelings. Which of the following determinants of interactional justice did Louis not receive from his manager? |
| | A) | Social sensitivity |
| | B) | Explanation |
| | C) | Consideration |
| | D) | Empathy |
| | E) | Ethicality |
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| 8 | |
An employee is given a formal written warning for an offence he has committed. Despite this, he proceeds to commit another offence. Which of the following is the most likely organizational response if the organization has adopted a progressive discipline program? |
| | A) | An informal verbal warning |
| | B) | Temporary suspension |
| | C) | Threat of temporary suspension |
| | D) | Last change notification |
| | E) | Termination |
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| 9 | |
In an alternative dispute resolution program (ADR), the concerned employee and supervisor have finished the peer review stage and have not reached a settlement. Which of the following is most likely the next stage in the ADR process? |
| | A) | The two will meet alone and attempt to arrive at a settlement. |
| | B) | A panel of representatives from the same level will hear the case. |
| | C) | A neutral third party from outside the organization will hear the case via a nonbinding process. |
| | D) | A professional arbitrator from outside the organization will hear the case. |
| | E) | The supervisor will seek legal support from the judiciary. |
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| 10 | |
Which of the following programs is dependent on the right balance between collecting information regarding employees' health and their right to privacy? |
| | A) | Preventive health programs |
| | B) | Employee wellness programs |
| | C) | Employee assistance programs |
| | D) | Alternative dispute programs |
| | E) | Health insurance programs |
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| 11 | |
Individuals who have _____ report higher levels of aversive mood states, including anger, contempt, disgust, guilt, fear, and nervousness across all contexts. |
| | A) | low job involvement |
| | B) | high negative affectivity |
| | C) | low organizational commitment |
| | D) | high social support |
| | E) | high job satisfaction |
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| 12 | |
_____ training gives job incumbents the ability to better predict, understand, and control events occurring on the job, which in turn increases their ability to make their own decisions. |
| | A) | Behavioral |
| | B) | Task |
| | C) | Skills |
| | D) | Quality |
| | E) | Technical |
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| 13 | |
_____ is a strong predictor of job satisfaction and lower employee turnover. |
| | A) | High negative affectivity |
| | B) | A homogeneous environment |
| | C) | Arbitration |
| | D) | Social support |
| | E) | A heterogeneous workplace |
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| 14 | |
Which of the following facets of satisfaction is measured by the Job Descriptive Index (JDI)? |
| | A) | Promotions |
| | B) | Benefits |
| | C) | Raises |
| | D) | Pay structure |
| | E) | Pay levels |
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| 15 | |
Which of the following is a disadvantage of employee survey research? |
| | A) | It cannot help prevent voluntary turnover before it happens. |
| | B) | It cannot assess the impact of change in policies. |
| | C) | It cannot be taken lightly as it will raise expectations for improvement. |
| | D) | It cannot help compare different practices. |
| | E) | It cannot be used to benchmark best practices. |
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