After reading this chapter, you should be able to:
LO 10-1
Distinguish between involuntary and voluntary turnover, and discuss how each of these forms of turnover can be leveraged for competitive advantage.
LO 10-2
List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.
LO 10-3
Specify the relationship between job satisfaction and various forms of job withdrawal, and identify the major sources of job satisfaction in work contexts.
LO 10-4
Design a survey feedback intervention program, and use this to promote retention of key organizational personnel.
