Street Law: A Course in Practical Law

Chapter 4: Settling Disputes

Student Self-Assessment Quizzes

1
Which of the following is a disadvantage of going to court to solve a conflict?
A)Involvement of juries in court cases ensures that the community has a role in deciding what is fair.
B)Decisions by courts can be enforced through the power of the government.
C)Having attorneys speak for each of the parties involved helps ensure that their wishes are clearly presented.
D)The court process can take a long time and can be very expensive.
2
Sam volunteered to buy tickets online for an upcoming concert for himself and his friend T'Andre. When T'Andre got sick and could not go to the concert, he refused to pay for the ticket Sam bought for him. Sam and T'Andre get together and talk about how they can resolve their dispute. This is an example of
A)mediation.
B)arbitration.
C)negotiation.
D)court action.
3
Jaime, who is blind and uses a service dog, receives an eviction notice from his landlord stating that he has violated the no-pet rule. Jaime gets legal services to contact the landlord to help him work out a solution. This is an example of
A)mediation.
B)arbitration.
C)negotiation.
D)court action.
4
Dinah was hurt in a car accident. Her attorney negotiates a settlement of $25,000. What are Dinah's options?
A)Dinah must accept the $25,000.
B)Dinah may reject the $25,000 but she will have to get a new attorney.
C)Dinah has the right to accept or reject any offer made in her case.
D)Dinah's attorney has the right to accept or reject any offer made in this case.
5
Which of the following is a step in the preparation phase for negotiation?
A)to have a sincere interest in settling the problem
B)to listen carefully to what the other person is saying
C)to decide how to inform others about the resolution
D)to resolve to settle the conflict even if the resolution feels unfair
6
Workers and management could not agree on how much employees would pay for medical care. Their labor agreement stated that this issue would go to a person who would hold a hearing and then have the authority to decide it. This is an example of
A)mediation.
B)arbitration.
C)negotiation.
D)court action.
7
Malia complained to the Better Business Bureau about one of the member stores. The store manager agreed to try to work out the problem with Malia, assisted by another person who would help both sides figure out a solution to the problem. This is called
A)mediation.
B)arbitration.
C)negotiation.
D)court action.
8
Which process described below is mediation?
A)The person listening to both sides decides how to solve the conflict.
B)Both sides reach an agreement without any outside help.
C)A neutral person sets ground rules, helps both sides list their concerns and come to a resolution.
D)Both sides have a representative to solve the conflict.
9
Ombudspersons are mostly used in which conflict resolution process?
A)mediation
B)arbitration
C)negotiation
D)court action
10
One distinguishing feature of negotiation and mediation is that
A)they focus on the past conflict.
B)they focus on the future relationship between the parties.
C)they involve an expert in solving the conflict.
D)they use a formal process to ensure fairness.
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