Marketing Essentials

Chapter 10: Interpersonal Skills

Self-Checks

1
Budgeting your time to accomplish tasks on time is called
A)A positive attitude
B)Time management
C)Creativity
D)Self-control
2
What is self-esteem?
A)Self control
B)How you perceive yourself
C)Taking action without being asked
D)A basic value that guides behavior
3
What are ways to address customers’ complaints?
A)Listening
B)Taking the customer aside and getting help from a supervisor
C)Repeating the facts of the complaint to show understanding and trying to establish an agreement
D)All of the above
4
Which statement best defines teamwork?
A)A group of people who work together to achieve a goal
B)A group of people who take orders well
C)A group of people who work independently from each other
D)A group of people who always agree on issues
5
What is a consensus?
A)A decision each team member can agree with
B)A decision where nobody compromises
C)A decision taken by the a group’s leader
D)None of the above
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