Introduction to Business

Chapter 23: Consumer Rights and Responsibilities

Chapter Practice Review Quizzes

1
Which right is NOT considered a consumer right?
A)the right to be heard
B)the right to privacy
C)the right to choose
D)the right to safety
2
Which is NOT an example of how companies comply with a consumers' right to be informed?
A)clothing labels showing what fibers are used
B)drug labels listing the contents of medicine
C)food labels listing ingredients
D)supermarkets showing how much more other products cost
3
Which term refers to a legal responsibility of manufacturers?
A)the right to be heard
B)freedom of information
C)product liability
D)the right to privacy
4
Which best explains the Right to be Heard?
A)A store must have radio advertisements.
B)Salespeople must always be polite.
C)All stores must allow orders to be placed on the phone.
D)If a customer is unsatisfied with a product they can let the store know about it.
5
If the store where you bought a defective product does not listen to your complaint, what might you do to resolve the problem?
A)Let other customers know.
B)Write to the manufacturer.
C)Get the police involved.
D)Buy the product somewhere else.
6
Which is an example of a bait and switch tactic?
A)selling a person one product, and replacing it with another before they leave the store
B)closing one store and opening another with the same name, but selling a different product
C)advertising a bargain to attract customers, then pressuring them into buying a more expensive product
D)publishing advertisements that promote false claims
7
If a person is not allowed to make a reservation at a restaurant because of age, what consumer right has been violated?
A)the right to service
B)the right to be heard
C)the right to choose
D)the right to privacy
8
Which is NOT one of the things found on U.S. Consumer Product Safety Commission fact sheets?
A)sales rating
B)safety rating
C)performance rating
D)value rating
9
Which term refers to the contamination of of air, water, and land?
A)natural resouce
B)pollution
C)green
D)biodegradable
10
Which term refers to limits on lawn watering in a town facing a water shortage?
A)recycling
B)communal farming
C)conservation
D)policing
11
Which term refers to a practice used to reduce waste?
A)incineration
B)right to safety
C)polluting
D)recycling
12
Which is NOT easily recycled?
A)glass
B)water
C)plastic
D)paper
13
Which term refers to refusing to purchase products or services because of an objection to a company's policies?
A)strike
B)the right to be informed
C)boycott
D)recycling
14
Which is considered a responsibilty of consumers?
A)boycotts
B)seek a remedy
C)strikes
D)seek privacy
15
Which is NOT a good way to learn consumer skills?
A)read information on labels
B)compare prices at different stores
C)read consumer information
D)write letters to the manufacturer
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